After another day I finally get another BT customer service person on the phone who has now agreed to refund all the calls made internationally plus I get a £20 goodwill gesture credited to my account.
So it pays to complain and to press for the deadlock letter in these cases.
If you have a legitimate complaint, corporations of this type will want to avoid bad publicity and the likelihood of being reported to the arbitration service relevant to their industry. I had so much good evidence that I was likely to win through arbitration and corporations like BT don't like high numbers of lost cases being published.
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